Refund and cancellation policy
When you can get money back for a mywebcms plan, how to cancel and how refunds are paid.
Last updated
In short
- A full refund within 14 days of your first payment for a paid plan.
- Monthly renewals are not refunded. Cancelling stops the next one.
- Charged twice or by mistake? We always refund it.
On this page
01Who this applies to
This policy covers paid mywebcms plans and extra live websites, bought by the organization that holds them. It is part of our terms of service.
The free plan has no charges, so there is nothing to refund. Clients invited to a website never pay us; their agency’s plan covers them.
02Your first payment
If mywebcms isn’t right for you, ask within 14 days of your organization’s first payment for a paid plan and we refund it in full, monthly or yearly. This applies once per organization.
03Monthly plans
- Renewals are not refunded, in full or in part.
- Cancelling stops the next renewal. Your plan keeps working until the end of the month you have paid for.
04Yearly plans
- Cancel within 30 days of a yearly payment and we refund the full months you haven't started. The month you are in is not refunded.
- After 30 days, a yearly plan is not refunded. Cancelling stops the next renewal, and the plan keeps working until the end of the year you have paid for.
05Extra websites and plan changes
- Extra live websites follow the same rules as the plan they are added to.
- Removing an extra website, or moving to a smaller plan, takes effect from your next period. The current period is not refunded.
- Moving to a bigger plan takes effect when you pay the difference.
06Billing mistakes
If you were charged twice, charged the wrong amount or charged after cancelling, we refund the difference in full, whenever you tell us.
07Founder pricing
If you agreed founder pricing with us, the terms on your invoice or agreement apply. Where they say nothing about refunds, this policy does.
08How to cancel or ask for a refund
Write to varunsalat@gmail.com from the email address of the organization’s owner, with:
- the organization's name;
- the invoice or payment reference;
- whether you want to cancel, get a refund, or both.
We reply within 2 business days.
09How refunds are paid
- To the original payment method, in the currency you paid.
- We send it within 5–7 business days of approving it. Your bank or card provider may take a few more days to show it.
- In India, GST is refunded with the fee, and we send a credit note for the invoice.
10What happens to your websites
When a paid plan ends, your organization moves to the free plan. If it has more websites than the free plan allows, we contact you before anything changes. We never delete your content because a plan ended.
11Contact
Questions about a payment or a refund: write to varunsalat@gmail.com.